"Ukiyoe Immersive Art Museum GINZA" Attendant

Opening in spring 2027 in Ginza, Tokyo, the "Ukiyoe Immersive Art Museum GINZA" is the first permanent venue and the culmination of the "Ukiyoe Immersive Art Exhibition", an immersive art exhibition that has drawn a cumulative audience of more than 500,000 people across nine cities in Japan and overseas. Built on more than 300 works by world-renowned ukiyo-e masters including Katsushika Hokusai, Utagawa Kuniyoshi, Utagawa Hiroshige, Kitagawa Utamaro, Toshusai Sharaku and Utagawa Kunisada, it is an immersive digital art museum where a new kind of digital art, created with cutting-edge 3DCG animation and projection mapping, can be experienced across eight themed three-dimensional projection spaces.

Official website: https://www.ukiyoeimmersiveart.com/ginza

About "Ukiyoe Immersive Art Museum GINZA"

• Name: Ukiyoe Immersive Art Museum GINZA

• Opening: Spring 2027 (planned). Details to be announced.

• Location: Inside a commercial facility in Ginza, Chuo-ku, Tokyo. Details to be announced.

• Opening hours: 10:00-20:00, last admission 19:00 (planned)

• Closing days: In accordance with the closing days of the facility

• Planning and production / supervision: HITOHATA, TV Aichi (ukiyo-e and Edo culture supervision: Masumi Horiguchi)

Position Summary

• Employment type: ASSOCIATE MEMBER (Part-Time Staff)

• Field: Museum

• Base: "Ukiyoe Immersive Art Museum GINZA" (Ginza, Tokyo)

• Application deadline: To be decided

• Hourly pay: From JPY 1,600 per hour (linked to grade); shifts from two days a week (weekends only possible)

Job Description

This is a call for opening staff (Attendants) who will work at "Ukiyoe Immersive Art Museum GINZA" as ASSOCIATE MEMBERs (part-time). Attendant is the title for Grades 1 and 2 of the Operator / Concierge track; from Grade 3 you work as a Concierge. You can work shifts from two days a week.

Attendants handle reception, guidance and introducing the works, and also cover the work of Shop Attendants (customer service and sales at the museum shop). If you would like to work only at the museum shop, please see the "Ukiyoe Immersive Art Museum GINZA" Shop Attendant position.

If you would like to make use of your English or Chinese, please also see the "Ukiyoe Immersive Art Museum GINZA" Inbound Attendant (English/Chinese) position.

Museum-based work: Attendant (ASSOCIATE MEMBER)

You will be involved from the pre-opening preparations through to daily operations, taking comprehensive responsibility for welcoming visitors, guiding them and introducing the works.

Mission: Take charge of the final line of the visitor experience and deliver the highest standard of emotional impact and safety to every visitor. Convey the appeal of ukiyo-e and Edo culture to visitors from Japan and abroad.

• Reception, ticket checking, guidance and customer service; patrolling the galleries and supporting visitors

• Introducing the ukiyo-e, Edo culture and video works on show (multilingual; English, Chinese and other languages can also be learned after joining)

• Customer service, product guidance and sales at the museum shop (also covering the work of Shop Attendants)

• Pre-opening preparation and opening duties, and post-closing closing duties and upkeep of the facility

• Appearing in photo and video shoots for publicity and recruitment communication (including serving and appearing in uniform or in Japanese dress such as kimono or yukata)

Before the opening: in preparation for the opening, we provide training in guest service and art guidance, practical training based on in-house manuals and guidance texts, and training in Japanese dress and hospitality. Training takes place at "Ukiyoe Immersive Art Museum GINZA" or at the Tokyo Office, among other locations.

Required Skills

• Hospitality that gives visitors both reassurance and excitement, and careful customer service and communication skills

• Autonomy, initiative and a sense of responsibility for protecting quality and safety on site

• Cooperativeness and a proactive attitude for operating the facility as a team

• Interest in projection mapping, immersive art museums and immersive shows (no experience required)

• Standard PC skills, AI skills and communication skills

Preferred Skills and Qualifications

All of the following are for reference only. No specific experience or qualification is required.

• Experience in customer service or operations at art museums, museums, theme parks or commercial facilities

• Experience in the hotel, bridal, travel or airline industries

• Language ability such as English or Chinese (any level)

• Knowledge of ukiyo-e, Japanese art, history and culture, or a curator qualification

• Knowledge or experience of kimono and yukata dressing and Japanese dress etiquette

• Experience in sales, cashier work or inventory management

Number of Openings

A small number of positions.

Application Requirements

• Aged 18 or over

• Able to work at "Ukiyoe Immersive Art Museum GINZA" (inside a commercial facility in Ginza, Chuo-ku, Tokyo)

• Able to work shifts from two days a week on a shift system that includes Saturdays, Sundays, public holidays and the year-end and New Year period (working hours generally fall between 9:00 and 21:00)

• Able to work in the uniform provided by the company. Depending on exhibitions, events or shoots, you may be asked to wear kimono, yukata or other Japanese dress. The company provides the Japanese dress, and you can learn how to put it on after joining.

• Because this role involves introducing the works to visitors, customer service is carried out with your expression, mouth and voice clearly conveyed. We ask for your understanding and cooperation in working without a mask, except when you are unwell, when hygiene requires it, or when the authorities request it.

• Willing to accept that photographs and video taken during work may be used for the publicity, advertising and recruitment communications of our company and related companies, including on websites, social media, brochures, advertising, and in media coverage and appearances. We will let you know the schedule and content of any shoot in advance.

• Able to take part in the training held before the opening

How to Apply

This position is currently listed as “Coming soon”. We will announce when applications open, together with further details, on this page as soon as they are decided.

You can apply either through our entry form or by sending your resume by email. Please choose whichever is more convenient for you.

Applying through the entry form

The details you enter in the form serve as your resume, so there is no need to prepare one separately. You are also welcome to attach a photograph, a portfolio, or a resume file you already have.

Go to the entry form

Applying by email

Please send your resume (any format, 10MB or less) to the following address.

To: recruit@hitohata.jp (HITOHATA, INC. Recruiting)

Deadline: To be decided

Applications are screened in the order in which documents are submitted. Recruitment may close before the deadline once a successful candidate has been decided.

Example items to include in your resume

• Full name (with reading), date of birth (and your age as of the date of writing), gender, photograph, current address

• Family home address (if you have a family home you can live in), and contact details (email address and mobile phone)

• Education, work history (if any), licenses (with date obtained), qualifications (with date obtained)

• Reason for applying, self-introduction, desired position, and any other personal requests (including circumstances requiring special consideration)

Please apply after agreeing to the HITOHATA, INC. Privacy Policy, which sets out our rules on the handling of personal information.

Selection Process

• Entry (submission of resume)

• Notification of document screening result (by email, within about three weeks of the deadline)

• Interview and aptitude test, held in person at our Tokyo Office or Nagoya Head Office, for candidates who pass document screening

• Job offer

Emails may fail to reach us because of size limits or spam filtering. If you have not heard from us more than three weeks after the deadline, please contact us via the inquiry form.

The interview and aptitude test are held in person at our Tokyo Office or Nagoya Head Office. They cannot be taken online.

Interviews may be held more than once depending on your experience, skills and abilities.

Travel costs for the first interview are at your own expense. Travel costs for the second and any subsequent interviews are covered by the company.

It can take up to about three months from the closing date or your entry until the final offer or rejection is communicated.

Interviews and communications about selection results are generally conducted in Japanese, although interviews can be conducted partly in English.

Inquiries About This Position

Please email recruit@hitohata.jp. Making an inquiry will not affect your selection either favorably or unfavorably, so please feel free to get in touch with any questions.

Compensation and Benefits

Employment type

ASSOCIATE MEMBER (Part-Time Staff)

You can be promoted to Grade 3 and above without changing employment type, and your hourly pay is linked to your grade.

Depending on your wishes and the selection process, you can also switch to PROJECT MEMBER (contract) or COMPANY MEMBER (full-time) status.

Pay and allowances

From JPY 1,600 per hour (determined according to experience, skills and grade)

• Hourly pay is linked to grade. You can be promoted to Grade 3 and above without changing employment type, and your hourly pay rises as you are promoted

• Overtime, holiday work and late-night work allowances are paid in full, calculated by the minute, as required by law

• Commuting expenses are paid

• You are enrolled in social insurance (employment insurance, workers' accident compensation insurance, health insurance and employees' pension insurance) where you meet the statutory eligibility requirements

• Loan of a full uniform, with cleaning costs covered by the company; kimono, yukata and other Japanese dress worn at exhibitions and events is also provided by the company

Working hours, days off and leave

Shift work (from two days a week)

• Working hours generally fall between 9:00 and 21:00 (shifts based on the facility's opening hours; the days and times you work are arranged taking your wishes into account)

• Example shift pattern: working weekends only (two days a week) is also possible

• A rotating system that includes Saturdays, Sundays, public holidays and the year-end and New Year period, covering pre-opening preparation and post-closing closing duties and cleaning

• Shifts are arranged based on the facility's operating schedule and your wishes

• Annual paid leave: granted as required by law (in proportion to your scheduled working days)

Primary work location

"Ukiyoe Immersive Art Museum GINZA", inside a commercial facility in Ginza, Chuo-ku, Tokyo

Training held before the opening takes place at "Ukiyoe Immersive Art Museum GINZA" or at the Tokyo Office (Toho Hibiya Building 9F, 1-2-2 Yurakucho, Chiyoda-ku, Tokyo 100-0006; relocated on October 1, 2026), among other locations.

Other benefits

• Social insurance (employment insurance, workers' accident compensation insurance, health insurance and employees' pension insurance) where you meet the statutory eligibility requirements

• Regular health check-up (once a year, where required by law)

• Loan of a full uniform, with cleaning costs covered by the company. Kimono, yukata and other Japanese dress worn at exhibitions and events is also provided by the company.

• Access to the staff cafeteria

• Further benefit programs are being introduced progressively

Training programs

A range of required and optional programs is available, including business etiquette training, logical thinking training, mentor training, communication training, time management training and leadership training.

Q&A

Q. When would I start?

A. Because we are preparing for the opening in spring 2027, we would like you to start as early as possible, but the start date can be adjusted to suit your circumstances.

Q. What are the working arrangements?

A. You will work shifts in line with the opening hours of "Ukiyoe Immersive Art Museum GINZA" (planned as 10:00-20:00). Including pre-opening preparation and post-closing closing duties and cleaning, working hours generally fall between 9:00 and 21:00 and are set by the shift roster.

You can work from two days a week, and working weekends only is also possible. The days and times you work are arranged taking your wishes into account. Because the museum opens on Saturdays, Sundays, public holidays and over the year-end and New Year period, we ask for your cooperation with shifts that include weekends and public holidays.

Q. Is there a uniform? Are there rules on clothing and appearance?

A. You will wear the uniform provided by the company when working at the museum, and cleaning costs are covered by the company.

Depending on your position, on exhibitions and events held at the museum and on publicity shoots, you may also be asked to wear kimono, yukata or other Japanese dress. This is part of the presentation unique to a facility that conveys ukiyo-e and Edo culture. Japanese dress is provided by the company, so you do not need to prepare anything, and no experience of dressing in kimono is required.

Because this role introduces the works, we ask that you serve visitors in the galleries with your expression and voice clearly conveyed (except when you are unwell, when it is necessary for hygiene, or when required by the authorities). There are also standards for hairstyle, nails and accessories, from the point of view of the world of the works and of safety.

Q. Will I appear in publicity photographs and video?

A. Yes. For the publicity of the museum and for recruitment communications, photographs and video of staff at work are taken and may be used on the websites and social media of our company and related companies, and in brochures, advertising, press releases and media coverage. Attendants are the face of the facility, so please understand this point before applying.

We will let you know in advance about the schedule and content of shoots, including whether Japanese dress will be worn. Photographs and video are managed appropriately in accordance with the HITOHATA, INC. Privacy Policy.

Q. When and how are shifts decided?

A. Shifts are decided in principle during the preceding month, taking into account the operating schedule of the facility and the overall balance of work across the team. You can also request specific days off.

Q. Is there late-night work?

A. Regular shifts generally fall between 9:00 and 21:00 in line with the facility's opening hours. The after-hours exhibition changeover and maintenance are handled by the Curator / Presenter track and are not normally part of the Attendant role.

Q. Will I handle work other than customer service and art guidance?

A. After the opening, guest service, guidance and art guidance are your main duties, and you will also cover customer service and sales at the museum shop (the work of Shop Attendants). The recruitment, shifts and labor management of staff and the management of business figures are handled by the museum manager. You can be promoted to Grade 3 and above while remaining an ASSOCIATE MEMBER (part-time), and depending on your wishes and the selection process, you can also switch to PROJECT MEMBER (contract) or COMPANY MEMBER (full-time) status or change career to the Curator / Presenter track.

Q. What about commuting expenses?

A. Commuting expenses are paid. Details such as the scope of coverage and any upper limit will be explained during the selection process.

Q. What is the employment type?

A. You will be hired as an ASSOCIATE MEMBER (Part-Time Staff).

You can be promoted to Grade 3 and above without changing employment type, and your hourly pay is linked to your grade. Depending on your wishes and the selection process, you can also switch to PROJECT MEMBER (contract) or COMPANY MEMBER (full-time) status.

Q. What is the hourly pay?

A. From JPY 1,600 per hour (determined according to experience, skills and grade). Hourly pay is linked to grade and rises as you are promoted.

Overtime, holiday work and late-night work allowances are paid in full, calculated by the minute, as required by law.

Q. Do I need English skills?

A. We expect visitors from overseas, so language ability such as English or Chinese is welcome, but it is not required. Commentary inside the museum is prepared in several languages including Japanese, English and Chinese, and we support language learning after you join.

Q. I am a student. Can I apply, and can I combine this work with my studies or another job?

A. Yes, you can apply. You can work from two days a week, and working weekends only is also possible. The days and times you work are arranged taking your wishes into account, so you can combine this work with your studies or another job.

Shifts are decided in principle during the preceding month, taking into account the operating schedule of the facility and the overall balance of work across the team. You can also request specific days off.

Q. I have none of the preferred skills or qualifications. Can I still apply?

A. The preferred skills and qualifications are for reference only and are not required.

We place more weight on personal qualities: hospitality and communication skills that give visitors both reassurance and excitement, the autonomy, initiative and sense of responsibility to protect quality and safety on site, and the cooperativeness and proactive attitude needed to run the facility as a team.

No experience is required for an interest in projection mapping, immersive art museums or immersive shows either, so please apply with confidence.

Q. I currently work at another company. Can the selection schedule be adjusted?

A. Yes. If you are currently employed elsewhere, we will adjust the selection schedule, for example by holding interviews on your days off.

Q. I currently live overseas. Do I need to come to Japan for the interview?

A. Yes. The interview and aptitude test are held in person at our Tokyo Office or Nagoya Head Office and cannot be taken online. We will adjust the selection schedule to dates when you can come to Japan.

Q. I cannot apply during this recruitment period. Will there be future openings?

A. If this recruitment fills the planned number of Attendant positions, there are no immediate plans for additional recruitment. However, additional recruitment may take place in the near future if the planned number is not reached, or if a vacancy arises.

If you would like to work as an Attendant in the future, please apply now and note this in the personal requests section. If you meet our hiring standards through the selection process, we may put your offer on hold and give you priority when a vacancy arises.

Q. Can I apply for more than one position? Can I change position after joining?

A. You may apply for more than one position; please note this in the personal requests section. After joining, you may also change to another position, taking into account your wishes and aptitude.